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David Urdiales 2 Jasper. Click the link to Download the recovery image. All forum topics Previous Topic Next Topic. Solution 1. Accepted Solutions. Replies DustinBeall 2 Bronze. There is no recovery image available for my Optiplex How am I to create an image? Hello Dustin, Sorry for the late reply. Daniel Quadrini 2 Bronze. Daniel Q. JKontheWeb 2 Bronze. Thank you. Dell Image Assist Support. Post Reply. Dell Support Resources. Latest Solutions. See More.

Please send me a friend request with a couple of example service tags and I'll go to work. I mirror the sentiments of the community. I own a year old Inspiron 15 Series I am attempting to create a recovery media from the original windows 10 installation. I have searched Dell's driver site for "Operating system" download with no luck as the category does not exist. And when I take another working laptop and go to the OS Recovery Tool page I download a "USB Recover Tool" program that looks nothing like the screen shots shown on that web page and the program immediately generates an error and exits.

I've spent hours trying to find an ISO to download Microsoft has removed them all, and their only legit site generates an error with the Dell product code in my battery compartment, then tells me to contact Dell. Please help. All I want to do is replace the drive with a new one and do a complete reinstall.

Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Last reply by alex. Start a Discussion. David Urdiales 2 Jasper. The URL says it's Dell.

So why can't we get some simple help solving this problem? Why does this problem exist in the first place? It is senseless. If you receive this reply. Dear bmeyette, the Dell support website will make the media available only if the machine whose tag number you provide has the entitlements to install that media.

For instance, if you purchased your computer with a Windows 7 OEM license and in the support page you choose a Windows 10 operating system, you will have the possibility to download the Windows 10 drivers, but we will not supply the Windows 10 OEM media. In order to download your recovery media, could you please attempt the following: - Connect to the page www. You will be directed to a page with content specific to the machine whose tag you supplied.

You have the choice to "Change OS". For instance, if your system has been ordered with Windows 7 64bit and you choose this OS, you will have the chance to download the OS. Please let me know if you encounter any difficulties. Regards Mattia. Yes I solved my problem, no thanks to Dell. The nonsensical answers are still coming in from them I just ignore them at this point.

One sent me to the Dell site in India, where I was told the image was. Then more pointing in the wrong places, including several messages right back to same problem I described to begin with. That worked first shot, and then I did a free upgrade to Win 10 through Microsoft. I am glad to read that you could solve the problem. If you ordered a machine with Windows 8 OEM, you will be able to download the corresponding OEM edition of Windows 8, if you ordered Windows 7 you will be able to download the same edition of Windows 7 and so on and so forth.

If you ordered an N-System hardware without OS , no link to download an operating system will be provided. As a consequence, if you have a machine that was ordered with Windows 8 you will not be able to download a Windows 10 installation medium and we are not allowed to provide it under Microsoft's rules. Concerning the free Windows 10 Upgrade, the campaign has ended in see this Microsoft page for reference support.

There are several ways to upgrade to Windows 10, but you will need a license key unless your system had been already upgraded to Windows 10 by the end of July and the upgrade of the system had reached the "Welcome" phase. Hi Daniel, It seems I have the same problem mentioned above.